Privacy Policy
1. Introduction
Welcome to Blooming Shutes. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or contact us about our floral services.
Our website is operated by Blooming Shutes, based in Ely, Cambridgeshire, United Kingdom. If you have any questions about this policy or how we handle your data, please contact us using the details below.
2. What Information We Collect
We may collect and process the following personal information:
Contact details – such as your name, email address, phone number and postal address.
Order details – including delivery addresses, recipient names, and special instructions.
Payment details – we do not store card information; payments are processed securely through our payment provider.
Event details – if you enquire about flowers for weddings, funerals or events, we may collect relevant names, dates and preferences to create your floral designs.
Website usage information – through cookies and analytics tools, to help us improve your experience on our site.
3. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes.Process and deliver your orders.
Send confirmation and delivery updates.
Manage our customer relationships and maintain our records.Improve our services and website experience.
Comply with legal and financial obligations.
We will never sell your data or share it with third parties for marketing purposes.
4. Marketing and Communications
If you opt in to receive updates, we may occasionally send emails about seasonal offers, events or workshops.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
5. How We Store and Protect Your Data
Your personal data is stored securely and only accessible to authorised staff. We use up-to-date security measures to prevent unauthorised access, loss or misuse.
We retain your data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.
6. Sharing Your Information
We may share your data with trusted third-party providers who help us deliver our services, such as:
Payment processors (e.g. Stripe, Square, PayPal)
Delivery and courier services
IT and website hosting providers
All third parties are required to respect your privacy and process your data in accordance with UK GDPR.
7. Your Data Rights
Under UK data protection law, you have the right to:
Access a copy of your personal data.
Request correction or deletion of your information.
Object to or restrict how we use your data.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
if you believe your data has been mishandled.
To exercise your rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can adjust your cookie settings in your browser at any time.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
maddy@bloomingshutes.co.uk
07513284154
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed.